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Contacting us
We are currently experiencing large volumes of calls. We apologise for any inconvenience.
We recommend that clients visit the departments main website for information. On the website there are tools to assist you in finding the right visa or citizenship service, the Visa Wizard and the Citizenship Wizard. By answering a few simple questions, the wizards will return the most appropriate visa or citizenship options and the relevant details on how to apply.
DIAC main website: www.immi.gov.au
Visa Wizard: www.immi.gov.au/visawizard/
Citizenship Wizard: www.citizenship.gov.au/citizenshipwizard/
Phone: 020 7856 1563
Clients outside of the UK should dial: +44 20 7856 1563. You should check with your telephone provider to confirm the cost of calling the United Kingdom.
Opening hours: 9am to 4pm, Mon to Fri (except all UK and some Australian public holidays).
See: PublicHolidays
If you are unable to contact us by phone you may use the online enquiry form.
See: Immigration Email Enquiry Form
Please note our office is currently upgrading its information systems. There may be a delay in your email enquiry reaching us.
Allegation (Dob In) Service
The department operates an anonymous allegation service, where members of the community can report unlawful, illegitimate or fraudulent immigration activities. A web form is provided for clients outside of Australia. For more information please refer to the links below.
What types of activities should you report?
Allegation - Immigration Dob-in Service Online Report