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**Between September and the end of the year, the Europe Service Centre receives an increased number of calls which may mean that you have to wait significantly longer to speak to an information officer. We will still endeavour to respond to all calls within the departmental standard of ten minutes, but our departmental website has extensive information on visas, citizenship and other related information. If the information you are looking for is not included on the website, you may send us an email by completing the email enquiry form.**
Contacting the Europe Service Centre
The Europe Service Centre (ESC) is a dedicated and specialist service of the Department of Immigration and Border Protection that handles all enquiries relating to visa and citizenship requirements to Australia for clients based in Europe.
The ESC offers services in the following languages:
*In order to provide the most efficient service and reduce waiting times, callers who select this language may be answered by either a Croatian or a Serbian speaker.
Client Telephone Hours
The ESC provides non-English language services from 09.00 to 12.00 (UK time) and English language services from 13.00 to 16.00 (UK time), Monday to Friday.
For all enquiries, please use our web based client enquiry form.
The following table provides local telephone numbers for contacting the ESC. If you are calling from a country not listed in the table, you may contact the ESC directly on +44 (0) 20 7420 3690.
Note: International and domestic call charges may vary. You should confirm the cost with your telephone provider before calling.
Once you have been connected to the ESC, you can choose to speak with an operator in one of the languages listed above. Please note the client service hours for non-English and English language services.
|Country||Local Country Number||International Number|
|Austria||01 9287 827||+43 1 9287 827|
|Croatia||01 777 6630||+385 1 777 6630|
|France||017 215 0067||+33 17 215 0067|
|Germany||0692 2223 9958||+49 692 2223 9958|
|Hungary||061 7789 450||+3 61 7789 450|
|Italy||068 750 0780||+39 068 750 0780|
|Poland||022 295 3626||+48 22 295 3626|
|Russia||49 5660 4511||+7 49 5660 4511|
|Serbia||0 11 411 2800||+381 11 411 2800|
|Spain||91 114 7390||+34 91 114 7390|
|United Kingdom||020 7420 3690||+44 20 7420 3690|
Our office will be closed on all English and some Australian public holidays. Please click here for more information.