- About us
- Visas, Migration and Citizenship
- Travelling to Australia
- Services for Australians
- Doing business with Australia
- Passport services
- Study in Australia
- About Australia
- Travel advice
- Register with us
Opening Hours and Contact Us
The client service counter is open by appointment from 9am to 11am, Monday to Friday (except all UK and some Australian public holidays). You must contact us to make an appointment, our contact details can be found below.
Please note that very few clients need to visit our office in person. A phone call can often get you the outcome or information you are seeking without needing to leave home or take time off work. For example you may be eligible to apply online, or our operators can assist you in making a complete application by mail which will save you time.
Contact Us - Europe Service Centre
We recommend that clients visit the departments main website for information. On the website there are tools to assist you in finding the right visa or citizenship service, the Visa Wizard and the Citizenship Wizard. By answering a few simple questions, the wizards will return the most appropriate visa or citizenship options and the relevant details on how to apply.
- DIAC main website: www.immi.gov.au
- Visa Wizard: www.immi.gov.au/visawizard/
- Citizenship Wizard: www.citizenship.gov.au/citizenshipwizard/
Phone: 020 7420 3690
Clients outside of the UK should dial: +44 20 7420 3690. You should check with your telephone provider to confirm the cost of calling the UK.
Operating hours: 9am to 4pm, Mon to Fri (except all UK and some Australian public holidays).
If you are unable to contact us by phone you may use the online enquiry form.
Allegation (Dob In) Service
The department operates an anonymous allegation service, where members of the community can report unlawful, illegitimate or fraudulent immigration activities. A web form is provided for clients outside of Australia. For more information please refer to the links below.