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Opening Hours and Contact Us
The London client service counter is open by appointment from 9am to 11am, Monday to Friday (except all UK and some Australian public holidays). You must contact us to make an appointment, our contact details can be found below.
Please note that very few clients need to visit our office in person. We encourage you to use our website which contains most information relating to visa and citizenship applications. You may be eligible to apply online, or your application can be posted to us which will save you time.
Planned Closure in December
Please note that the Europe Service Centre will not be open on the following dates:
6 December 2013
23 December 2013 to 27 December 2013
Contact Us - Europe Service Centre
To ensure you have the quickest, most efficient service, we encourage you to use the information already available on our website. The vast majority of queries are addressed there and that is the most effective way for you to get the information you require.
Our website also contains a range of online tools that will help you find the information you need quickly and in line with your specified circumstances and needs. In some cases, you may be able to proceed directly to online application lodgement.
If after accessing our website you have further questions or require additional information, you may wish to contact the Europe Service Centre (ESC) for assistance. The ESC is a multi-lingual client contact centre based in London which provides information about Australian visas and citizenship.
The easiest way to contact the ESC is to use our web based client enquiry form.
You may also contact the ESC by telephone. Please note that from 1 November 2013, the service hours of the ESC will change to ensure more equitable access to service from both English and non-English Speakers.
Under these arrangements, all non-English calls will be serviced in the morning; English calls will only be answered in the afternoon. For more information on the reasons for this change, please click here.
Please click here for further information about service times by language.
Please click here for a list of country specific phone numbers.
At times, due to high call volumes, you may find it difficult to get through to the ESC. In such cases, we encourage clients to access the information required on our website. If, after consulting the website, you still require information, you may also use the online enquiry form.
Allegation (Dob In) Service
The department operates an anonymous allegation service, where members of the community can report unlawful, illegitimate or fraudulent immigration activities. A web form is provided for clients outside of Australia. For more information please refer to the links below.